Contact Us

To report your Debit/ATM or Credit Card lost or stolen after hours, please use the Debit and Credit specific numbers below:

• VISA Debit Card Blocking After Hours
  800 472 3272 Within U.S.
  973 682 2652 Collect Calls Outside U.S.
• VISA Credit Card Blocking After Hours
  866 820 3903 Within U.S.
  727 299 2449 Collect Calls Outside U.S.

Please contact the credit union during business hours to have a new card ordered for you.

If you have received a call from University Credit Union to verify unusual debit card activity or if you believe your debit card has been blocked due to out-of-routine transactions, you may contact our Fraud Detection Center to verify transactions 24/7 at the numbers below. Please have your case number available if it was provided.

• 833-735-1894 if you received a call or email alert
• 833-735-1892 if you received a text message alert

Sending a secure message through online banking is easy! In the upper right hand corner of this page, log in to online banking.

Once logged in, if you have a question about a specific account you may click the envelope to the left of the account name to begin a secure message.

If your question is more generic in nature, you may click 'Contact' in the navy blue band at the top, or you can click the 'Messages' tab on the tab bar while logged in to online banking.

You will then see your messages screen. Simply click 'Send Message,' create your message and click send!

Get your questions answered without spending a minute on the phone! It's possible with online Live Chat. You can chat with a real person via instant message about your account without ever leaving your computer. Live Chat is available Monday through Friday from 8 a.m. to 5 p.m. Just click the Live Chat button on the bottom right of any page!

Communications to the Board of Directors can be made in writing and delivered to UCU's Headquarters at:

University Credit Union
15 Main Street
Orono, ME 04473

For a list of mailing addresses to all of our branches, please visit the Locations & Hours page.