On September 8th, Home Depot confirmed that their payment data systems were breached and that it could impact customers who used a debit or credit card at one or more of their U.S. and Canadian stores from April through September 2014. While news sources have indicated that this is the second largest breach in U.S. history, please be assured that University Credit Union has sophisticated fraud-monitoring mechanisms in place to detect fraud and to keep your card and your information safe. In addition to tools, we have a team of employees who work diligently to catch fraudulent transactions and ATM activity and stop it before it processes. University Credit Union takes the security of your accounts and information seriously, and that you can feel safe shopping with your UCU credit and debit cards. As a reminder as well, you are not liable for any fraudulent activity associated with your account.1
What about using my card?
You should remain confident when using your UCU credit and/or debit cards. We are currently assessing potentially impacted cards and will notify you if we have any concern with your account.
Is there anything I can do?
We highly recommend reviewing your transactions online, on our app or on your statements. If you see anything that you believe to be unusual or fraudulent, please contact us immediately at 800.696.8628. You can also sign up for text² or email alerts by logging on to Personal Finance Manager to notify you of certain transactions and online access.
As always, we appreciate your membership and please rest assured that your financial accounts are in good hands with University Credit Union.
1) Member must notify University Credit Union promptly of unauthorized use or transactions. Terms and conditions may apply.
2) Data charges may be assessed by your carrier. Check with your carrier for details.
Home Depot & Shaw’s Data Breaches 09/09/14
In light of the recent increase in potential and confirmed data breaches at various retailers including Shaws and Home Depot, please be assured that UCU’s top priority is, and always has been, the security of our members’ information and accounts. We are working diligently to evaluate the possible exposure and risk to our cardholders.
University Credit Union has a robust system in place to monitor debit and credit card transactions 24/7 to detect unusual activity. While investigations are ongoing, we have increased our fraud monitoring software parameters as a precaution. We are closely monitoring the situation and are awaiting additional information on the potential risks for our cardholders. Additional updates will be available on this page when they become available.
As always, we strongly encourage our members to regularly monitor their accounts and report any suspicious activity to us immediately. In order to further safeguard your account, we invite you take advantage of our online and mobile banking services, including text or email notifications of your account activity. These services are available 24 hours per day.
If you have any questions or concerns regarding your account, please contact UCU at 800-696-8628 or visit a convenient UCU branch location.
For additional information on the Home Depot breach, visit the Home Depot web site or call 1-800-HOMEDEPOT.
For additional information on the Shaws and Star Markets breach, click here.