New Digital Banking
How to Register
Watch our registration tutorial here:
Features & Functionality of Digital Banking
Move Account Tiles: The account tiles within online banking can be moved and organized based on your preference! Next to the account icon, there are two vertical lines that allow you to 'click and drag' the account tile into the new spot.
Hide Accounts on Overview: If there are certain accounts you wish to hide from your homepage, you can click 'edit hidden accounts,' select which accounts or loans you wish to hide from the overview and save.
Manage Account Grouping: Managing account groups can be done by adding a new account group. With multiple account groups you can use the same click and drag to put them in the order you wish to see.
NOTE: You can expand groups on the mobile app with the +/- sign next to the "Accounts" header after login. This will display groups as well as show hidden accounts.
Set up and manage custom alerts for your accounts in a few easy steps!
Step 1: Go to Manage Alerts in the main menu.
Step 2: Click on the account that you want to create alerts for, such as a checking account or auto loan.
Step 3: Click on the type of alert you'd like to set up.
Step 4: Now you can customize your alert preferences and choose how you'd like to be alerted, such as by email or text message.
Step 5: Enable the alert by making sure the slider toggle is highlighted teal, representing the alert is "on" .
You're done! You have just created a custom new alert. If want to check to see if any alerts are either on or off, you can go back into Manage Alerts and select the respective account. Your alerts should show as either on (green) or off (red).
Alerts are a useful tool that can help keep you organized and notified about your account. You can create alerts for balance changes, low balances, transaction size, non-sufficient funds, logins and password changes, and more!
Take your pick! You can now pick and choose which of your accounts you would like your mobile deposit to go into. Using the mobile app, click on the orange circle at the bottom of the page to toggle between accounts.
Easily transfer money to another UCU member using the Transfer tab. You can make an instant transfer or schedule it for later. Even add a memo for reference! To complete a member to member transfer you'll need:
- Account Number
- Last Name on Account
- If using, specific share / loan ID
Have you been trying to find a better way to organize your money? Well you can now categorize your funds at UCU by opening club accounts and naming them whatever you would like! You can also open share certificates! Start with the Open New Share tab.
Apply for a new loan within Digital Banking! On the menu, select "apply for a loan" or "apply for a real estate loan" to get started. From here, you'll connect with one of our UCU consumer loan or mortgage loan originators for next steps.
If you misplace your debit card, you can take quick action to make it inactive right from Digital Banking. Yes - either online or in the mobile app!
Use the toggle button to make your card inactive; if you find it just switch back. If it is lost, you can mark it as so.
Traveling? This is also the area where you can schedule and notify us of upcoming use during travel.
We are always just a chat away! Utilize our ChatBot on both mobile and desktop to have your questions answered quickly. The ChatBot can answer a wide range of questions, so ask away!
The ChatBot icon can be found in the bottom right corner on the UCU website and Online Banking, or within the Mobile App menu. If using a desktop computer, after clicking on the corner icon, click "24 hours assistant" to access the ChatBot.
You can use Biometric Authorization with your mobile device, either fingerprint or Face ID, to log into your accounts on the Mobile App and Online Banking. Simply go to Settings in the main menu of the Mobile App, and enable "Biometric Authorization".
Once enabled, just tap the orange circle on the login screen that looks like a fingerprint next time you log into the Mobile App. The app will then prompt you to verify either your fingerprint or Face ID. Once verified, you're in! Using biometrics makes logging into your account quick and secure.
Quick Log In on your desktop computer is an awesome new feature that let's you use your biometrics to quickly log into your Online Banking account on your desktop computer. Once you have Biometric Authorization set up in the Mobile App, just click Quick Log In at the top of our website on your desktop computer. Keep your mobile device close by because it will prompt you to verify your biometrics. Once you've scanned your fingerprint or Face ID, you will be logged into your Online Banking on your computer! This saves you a few steps of entering your password and security questions.
Note: Biometrics will only work with devices that use that technology. Also, If you have never used the biometrics technology on your device, such as fingerprint or face scanner/Face ID on your mobile device, you will need to set that up in your device's security settings first.
eStatements are a great way to save both time and paper! You can access them instantly through Digital Banking. To enroll in eStatements, go to Additional Services on the desktop version, or Opt-In & Time Zone on the mobile app, click on eStatements, and toggle the switch to on for all the accounts you would like to receive an eStatement for and click save changes.
Looking to add an extra level of security when it comes to logging in to your Digital Banking? To begin receiving a challenge question for each login, log in to Digital Banking, go to Additional Services on desktop, or Opt-In & Time Zone on the mobile app, click on Challenge Question Each Login, toggle the switch to 'on' and click save changes.
To add another level of protection to your Digital Banking login, you can choose to receive a one-time pin to your email every time you log in. To enable One-time Pin authentication, log in to digital banking, go to Additional Services on desktop, or Opt-In & Time Zone on the mobile app, click on One-time Pin authentication, toggle the switch to 'on' and click save changes.
This differs from the pin authentication when verifying use on a new device.
Digital Banking features the option for members to enroll and use SavvyMoney to keep track and learn more about their credit score. Check out this video to learn more!
Frequently Asked Questions
To view your history in online/desktop go to Accounts tab and click History, then select the share or loan you wish to view. If you are using the Mobile App, when you log in you will automatically be on the Accounts page and from there you can click on the account or loan to see the history.
Within the Account tab, click on Overview. Go to the share or loan and click on the down arrow to display a detailed view. From there you can click About This Account to view the account details.
Click on the Transfer & Payment tab. Step 1: Choose the share/loan the funds are coming from. Step 2: Next scroll down to the bottom under ‘Where is the money going?’ and select Another Member. Step 3: In Transfer Details input the Savings account number and last name on account. If you know the specific account you are transferring to you specify it there. Type in the amount, choose the frequency of the transfer, add an optional memo, and click done - instant transfer within UCU!
You can send money to another member’s shares and loans. As long as you have the savings account number and the two digit share or loan ID (trailer). Please be aware there are some types of loans that do not have capability for member to member transfers such as credit cards and mortgages.
Yes, there are multiple layers of security within the digital banking platform and controls to help provide members a secure user experience. Some security features members will experience include automatic sign-off, biometric authentication, password lockout, automatic securities notification if credentials change, among others.
Yes! You will see them within the Transfers tab or Billpay tab.
Checking account (desktop or app): In the Mobile App, click details on the account, then click the eyeball next to Account Number. On desktop, click on ‘About this Account’. This will show your MICR number.
Savings account (app only): Click on details of the account, then click the eyeball next to ‘Account Number’ (the S:00 at the end can be excluded).
Cards controls will be only for the individual person that the SSN login is for.
Previously where there was only one login per account it had all cards listed on the account, however now it will be card controls for the owner attached to the card and login.
Simply click on ‘Forgot Username’ or ‘Forgot Password’ and follow the step by step instructions to obtain your username or reset your password.
In the new platform everything is tied to your login by Social Security Number (SSN). You will see everything within your accounts that is linked to your SSN. If you believe you are seeing/not seeing something in error please contact us.
For the best online banking experience we suggest using current versions of Google Chrome, Safari and Edge.
We no longer actively support Firefox or Internet Explorer 11 for online banking. For now our major online banking features will work in these browsers, but we cannot guarantee this will continue.
Yes! This upgrade will require that you make some changes to your QuickBooks, Quicken, or Mint software though, so please take actions to ensure a smooth transition and follow the instructions below.
The conversion instructions references two Action Dates. Please use the dates provided below:
1st Action Date: Between September 1st and September 6th
A data file backup and a final transaction download should be completed during this time. Please make sure to complete the final download before September 7th since transaction history might not be available after the upgrade.
2nd Action Date: September 8th or thereafter
This is the action period for the remaining steps on the conversion instructions. You will complete the deactivation/reactivation of your digital banking connection to ensure that you get your current Quicken or QuickBooks accounts set up with the new connection.
Conversion instructions:
QuickBooks Desktop – Click here
QuickBooks Online – Click here
Intuit aggregation services may be interrupted for up to 3-5 day business days. Users are encouraged to download a QFX/QBO file during this outage. The following services may not work during the outage: Quicken Win/Mac Express Web Connect, QuickBooks Online Express Web Connect, Mint.
Please carefully review your downloaded transactions after completing the migration instructions to ensure no transactions were duplicated or missed on the register.
